I bought the same laptop last yr except it had a 1TB HD. It ran slow since day 1. Dell support will help for a yr and only run hardware checks which you can do online. They do not check any software issues unless you buy the warranty service pkg (2 yrs was $259). I should of upgraded my 8 yr old gateway which still runs great. Look for something else other than Dell I'm positive you will be much happier!!
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Thank you!