Be prepared to fight with customer service if you receive something defective from them. I have bought E7470 couple of weeks ago. I ordered Grade A laptop and it looked reasonably clean, but when I turned it n I noticed couple of black spots on a screen. It looked like spec of dirt stuck behind glass. I sent pictures to customer service and they replied that it is acceptable cosmetic blemish! How can screen defect be a cosmetic issue!? Customer service is super dense, guy refused to connect me to any supervisor saying that supervisor is not available. I had to twist his hand over the phone to make him send me a replacement laptop, hope next one is free of defects. I don't think I'm going to order anything again from them.
Comments & Reviews (1)
Thank you!